- Need assistance? WhatsApp us on +91 7507132626
- Ready products are dispatched within 4 to 7 business days and made to Order products within 4 to 8 weeks.
- Some of our handmade products like furniture, rugs, poufs, benches, pillows cover figurines, sculptures, and handmade decor products. are not mass-produced thus may get dispatched in 5 to 8 weeks if they are not in stock. Please contact us through email or WhatsApp to know if your selected product is ready to ship. Email: email@example.com WhatsApp: +91 7507132626
- Please note if you order more than one item then you may receive your order in multiple parcels at different times.
- Please refer to our Shipping and Returns Policy for more information.
RETURNS AND EXCHANGES
- Most of our products are handmade. We do not accept any returns/refunds/exchanges on our products. However, if the product you have received is broken, damaged, or incorrect, during shipment then we’ll work with you and the seller to make it right. We request that you check the product at the time of delivery and inform us within 24 hours with supporting images by sending us an email at firstname.lastname@example.org
- If the packaging looks damaged and you can hear any sign of breakage by shaking the box, please take a video while opening the package and send it to us via email: email@example.com and Our customer care team will investigate and revert within 2 to 3 business days.
- Made to order items and custom orders cannot be returned or exchanged
- Our Products are 'non-returnable.
- You can request an exchange within 24 hours of receiving the product in case of damage on delivery.
- Your purchase is eligible for return or replacement or repair only if an incorrect/damaged product is delivered or if it is mentioned in product description that product is eligible for exchange.
The customer has to send a picture/video of the order indicating any damage on the outer surface of the box (courier transit) within 24 hours of delivery on firstname.lastname@example.org
All products are handmade. We do not accept returns/exchanges on products.
Please refer to our Shipping and Returns Policy for more information.
The products bought at a discount and custom orders are not eligible for refund or replacement.
In case you have questions regarding the shipment time, please email us at email@example.com
If in the product description it is mentioned that the product is eligible for exchange then the return process is as follows:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
- Please send the product back to the address we send you via our email sweetmagnoliaa.india@
gmail.com, carefully packaged.
- Upon receipt of the product at the address provided to you via email, it will be subject to quality inspection and if it passes the inspection, a new piece will be dispatched to reach you within standard shipping timelines if it is in stock or a credit note will be issued to you for the same amount by Sweet Magnoliaa.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will send you a notification with the tracking details to know when to expect it, once your order is shipped,. You may receive parts of your order at different times, as they are dispatched from various locations, and each product may have a different production/shipping time.
We will try to dispatch all ready products within 4 to 7 business days from when the amount is remitted to us; however, estimated delivery times are to be used as a guide and commence from the date of dispatch. Made Order Products may take up to 4 to 8 weeks based on the nature of the product. For custom-made furniture and carpets, it may take longer based on the product.
In the rare chance that the product you have ordered is not available with the seller, we will be happy to send you some alternative options. If they are not to your liking, we will provide a Store Credit of equal value to you.
We cannot redirect orders once items have been dispatched to the address provided by you at the time of your order placement. All orders require a contact number and signature upon receipt and will not be delivered without the same.