Shipping, Return & Refund Policy
We offer Free Shipping in India. For each product, you will find a dispatched time estimated in the product page. In case you have questions regarding the shipment time, please email us at email@example.com Every sale is final sale and we not not accept return or refund.
We will send you a notification with the tracking details to know when to expect it, once your order is shipped,. You may receive parts of your order at different times, as they are dispatched from various locations, and each product may have a different production/shipping time.
We will try to dispatch all ready to ship orders within 10 to 14 business days from when the amount is remitted to us; however, estimated delivery times are to be used as a guide and commence from the date of dispatch.
Some of our handmade products like furniture, rugs, poufs, benches and pillows/cushion covers are not mass produced thus may get dispatched in 5 to 8 weeks if they are not in stock.
In the rare chance that the product you have ordered is not available with the seller, we will be happy to send you some alternative options. If they are not to your liking, we will provide a Store Credit of equal value to you.
We cannot redirect orders once items have been dispatched to the address provided by you at the time of your order placement. All orders require a contact number and signature upon receipt and will not be delivered without the same.
RETURN & REFUND POLICY
Most of our products are handmade. We do not accept any return/refunds/exchange on our products. However, if the product you have received is broken, damaged or incorrect, during shipment then we are happy to assist in its exchange as per the following guidelines. Kindly note that given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. The exchange process initiation for the broken/damaged product received, may take up to 10 to 14 days after informing us of the same. If the product is furniture or rug then it might take even longer.
If your purchase meets our return/exchange criteria as stated above, please email us at firstname.lastname@example.org
within 24 hours of delivery with the following information:
- Order number
- Pick-up address
- Reason for return or replacement.
- Customer has to send a video of opening of the order indicating any damage on the outer surface of the box (courier transit) within 24 hours of delivery
- Image of the product highlighting the damage, in case found defective or wrong delivery.
- If the packaging looks damaged and you can hear any sign of breakage by shaking the box, please take a video while opening package and send to us via email: email@example.com
Any requests for return or exchange made after 24 hours of delivery will not be considered.
Used pieces will not be accepted. The products can only be accepted by us in the original packaging.
Orders cannot be canceled once placed. We are also unable to redirect orders from the shipping warehouse once the parcel has been dispatched.
No refund/exchange request shall be considered in following cases:
- The shipping address is incorrect or incomplete
- There are two failed delivery attempts by our shipping agency
- The recipient refuses the package.
- Made to order items cannot be returned or exchanged
Please note that return postage cannot be refunded.
Please do not accept the item If you find that the package is tampered, and hand it over to the delivery person before signing the POD (Proof of Delivery).
Please note minor imperfections may exist in handcrafted products. Each handcrafted product is one-of-a-kind and cannot be considered as defective. Slight variations are inherent in the manufacturing of such products and should be expected.
Due to the many variations in computers, smartphones, and browsers, colours may appear different on different electronic screens. As a result, slight color/shade variance between the product images on the website and the actual product should be expected.
Sweet Magnoliaa may insure each purchase during transit until its time of delivery. We would definitely require a signature and contact number for any goods delivered, at which point responsibility for the goods are passed on to you. If you have specified a recipient other than yourself for delivery purposes (for example, as a gift), then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Sweet Magnoliaa and transfer of responsibility and ownership.
TAXES & DUTIES
For Indian Customers:
Product Prices displayed are inclusive of all taxes and duties.
We try hard to reduce lead times and avoid delays, which we try to advise customers in advance for or as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at firstname.lastname@example.org, and we will get back to you within 24 hours of your complaint.
After placing an order, you will receive an email acknowledgment from Team Sweet Magnoliaa. This will then be followed up by another email once we have verified your payment details and approved your order for shipping. This email may be from our Payment Gateway i.e, Razor Pay or Wallet partners or logistic partners as well. In the event of a problem in processing your order, you will receive an email detailing the issue and possibly requesting further information that will help smoothen out the problem.