Shipping, Return & Refund Policy

IMPORTANT INFORMATION

We will send you a notification with the tracking details to know when to expect it, once your order is shipped,. You may receive parts of your order at different times, as they are dispatched from various locations, and each product may have a different production/shipping time.

• Ready products are dispatched within 4 to 7 business days and made to Order products within 5 to 8 weeks.
• Some of our handmade products like furniture, rugs, poufs, benches, pillows covers, figurines, sculptures, and handmade decor products. are not mass-produced and thus may get dispatched in 5 to 8 weeks if they are not in stock.  Please contact us through email or WhatsApp to know if your selected product is ready to ship. Email: sweetmagnoliaa.india@gmail.com WhatsApp: + 91 7507132626 

We offer free shipping for most of the listed products however for certain products the shipping charges are on actuals and it is mentioned in the product description. Need assistance? For a call on +91 7507132626

For each product, you will find a dispatched time estimated on the product page. In case you have questions regarding the shipment time, please email us at sweetmagnoliaa.india@gmail.com Every sale is a final sale and we do not accept returns or refunds. 

In the rare chance that the product you have ordered is not available with the seller, we will be happy to send you some alternative options. If they are not to your liking, we will provide a Store Credit of equal value to you.

We cannot redirect orders once items have been dispatched to the address provided by you at the time of your order placement. All orders require a contact number and signature upon receipt and will not be delivered without the same.

RETURN & REFUND POLICY

Most of our products are handmade. We do not accept any return/refunds/exchanges on our products. However, if the product you have received is broken, damaged or incorrect, during shipment then we’ll work with you and the seller to make it right. Kindly note that given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. The exchange process initiation for the broken/damaged product received, may take up to 10 to 14 days after informing us of the same.  If the product is furniture or rug then it might take even longer.

If your purchase meets our return/exchange criteria as stated above, please email us at sweetmagnoliaa.india@gmail.com

within 24 hours of delivery with the following information:
- Order number
- Pick-up address
- Reason for return or replacement.

- Customer has to send a video of the opening of the order indicating any damage on the outer surface of the box (courier transit) within 24 hours of delivery 

- Image of the product highlighting the damage, in case found defective or wrong delivery.

- If the packaging looks damaged and you can hear any sign of breakage by shaking the box, please take a video while opening the package and send to us via email: sweetmagnoliaa.india@gmail.com 

Any requests for return or exchange made after 24 hours of delivery will not be considered.

Used pieces will not be accepted.  The products can only be accepted by us in the original packaging. 

 Orders cannot be canceled once placed. We are also unable to redirect orders from the shipping warehouse once the parcel has been dispatched. 

No refund/exchange request shall be considered in the following cases:

• The shipping address is incorrect or incomplete
• There are two failed delivery attempts by our shipping agency
• The recipient refuses the package.
• Made-to-order items and custom orders cannot be returned or exchanged

Please note that return postage cannot be refunded.

Please do not accept the item If you find that the package is tampered, hand it over to the delivery person before signing the POD (Proof of Delivery).

If in the product description it is mentioned that the product is eligible for exchange then the return/exchange process is as follows:

Return/Exchange Process: 

1. Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
2. Please send the product back to the address we send you via our email sweetmagnoliaa.india@gmail.com, carefully packaged.
3. Upon receipt of the product at the address provided to you via email, it will be subject to quality inspection and if it passes the inspection, a new piece will be dispatched to reach you within standard shipping timelines if it is in stock or a credit note will be issued to you for the same amount by Sweet Magnoliaa. The credit note will be issued after deducting the sending shipping charges.
4. Buyers are responsible for to and fro postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Note:  If the customer doesn't respond to our email or WhatsApp message (for customers who have not provided their email id) regarding the return process resolutions we have to offer then the product will not be eligible for return or exchange or repairs after 2 attempts to contact the customer from our end. 

PRODUCT DISCLAIMER 

Please note minor imperfections may exist in handcrafted products. Each handcrafted product is one-of-a-kind and cannot be considered as defective. Slight variations are inherent in the manufacturing of such products and should be expected. 

Due to the many variations in computers, smartphones, and browsers, colours may appear different on different electronic screens. As a result, slight color/shade variance between the product images on the website and the actual product should be expected.

INSURANCE

Sweet Magnoliaa may insure each purchase during transit until its time of delivery. We would definitely require a signature and contact number for any goods delivered, at which point responsibility for the goods are passed on to you. If you have specified a recipient other than yourself for delivery purposes (for example, as a gift), then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Sweet Magnoliaa and transfer of responsibility and ownership.

TAXES & DUTIES

For Indian Customers:

Product Prices displayed are inclusive of all taxes and duties.

ORDER DELAYS

We try hard to reduce lead times and avoid delays, which we try to advise customers in advance for or as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at info@sweetmagnoliaa.com, and we will get back to you within 24 hours of your complaint.

After placing an order, you will receive an email acknowledgment from Team Sweet Magnoliaa. This will then be followed up by another email once we have verified your payment details and approved your order for shipping. This email may be from our Payment Gateway i.e, Razor Pay or Wallet partners or logistic partners as well. In the event of a problem in processing your order, you will receive an email detailing the issue and possibly requesting further information that will help smoothen out the problem.

The products bought on discount are not eligible for refund or replacement.

We cannot redirect orders once items have been dispatched to the address provided by you at the time of your order placement. All orders require a contact number and signature upon receipt and will not be delivered without the same.